Shipping
We are committed to providing you with a secure and seamless shopping experience.
We offer free standard shipping on all orders (no additional shipping charges at checkout).
If you require special expedited delivery, please contact us by email after placing your order to inquire about availability and applicable fees.
The processing of special delivery requests may vary depending on the product, destination, and holiday peaks. We will provide a detailed plan after confirmation.
Order Processing Time
Our order processing time is 2-3 business days (weekends and holidays may be extended). During this processing time, we will complete the picking, packing, and shipping arrangements. In the event of insufficient inventory or other unforeseen circumstances, we will proactively notify you by email and explain the next steps.
Delivery Time (Estimated)
Standard shipping is expected to arrive within 7-14 days (calculated from the date of shipment).
Most orders are delivered within this timeframe, but some remote areas, holiday peaks, or customs processing delays may extend delivery times.
Orders containing large or heavy items may be packaged separately or shipped in batches, resulting in different delivery times. We will provide detailed instructions at the time of shipment.
Shipping Areas
We ship to most countries and regions. If your delivery address is outside our delivery area, we will notify you during checkout or contact you via email to discuss a solution.
International orders may incur customs duties, import taxes, or other fees, which are generally borne by your account and are subject to local customs regulations.
Tracking and Shipping Notifications
After shipment, we will send the tracking number and tracking link to your order email address. Please check it promptly. If you require assistance during shipping (such as changing the delivery address or re-addressing the recipient), please contact our customer service email address as soon as possible. We will assist with communication with the courier, but we cannot guarantee that all requests will be accepted.
Loss, Damage, and Delays
If your package has not arrived after the estimated delivery date, please check your spam or SMS for notifications before contacting us.
If the item you received is damaged in transit or does not match your order, please take photos and send a description of the problem (including the order number, photos, recipient, and contact information) to our customer service email address within 7 business days of signing for it. We will verify the information and provide a solution as soon as possible after receiving it. For lost or severely delayed items due to courier issues, we will cooperate with the investigation and provide a replacement or refund based on the specific circumstances.
Order Modifications and Cancellations
If you need to modify your delivery address, items, or cancel your order, please contact us as soon as possible. If your order is still being processed (within 2-3 business days), we will do our best to accommodate the modification or cancellation.
Shipped orders will be processed according to our return procedures (refund upon return). Please refer to our Return and Exchange Policy for details.
Packaging Instructions
We prioritize product protection and customer experience, and all items are shipped in appropriate protective packaging. If you require gift wrapping or eco-friendly packaging, please note this when placing your order or contact us by email to inquire about available options.
Notes
International shipments may be subject to customs inspections and logistics delays, and shipping times may be extended depending on the destination, holidays, and force majeure.
Some countries or regions may require the recipient to pay additional taxes and fees. Please ensure that the delivery address is accessible and that you can pay the associated fees.
We strongly recommend that you provide accurate delivery information to avoid delivery delays or loss.
Contact Us
For assistance or other shipping-related questions, please contact us via the following methods:
Customer Service Email: help@evacush.com