Returns and Exchanges
Return and Exchange Policy
We are committed to providing a pleasant and worry-free shopping experience. This policy outlines the terms, procedures, and details of our return and exchange policies to help you better understand your rights and options during your shopping experience. Whether it's a size or color discrepancy, or a quality issue, we offer a comprehensive process to ensure a smooth return and exchange process for every customer.
Basic Return and Exchange Requirements
Product Condition:
Products must be unused and must not show signs of wear, washing, odor, damage, or modification.
Products must include their original packaging, tags, gifts, and all accessories (such as boxes, dust bags, and instruction cards).
Quality Issues:
If there are obvious quality issues with your product, if it's the wrong item, or if it doesn't match your order, please provide photos and a detailed explanation as described in the process for verification and processing.
Request Process
Please contact us via email to request a return or exchange. The email must include the following information:
Order number and ordering name;
Contact number and delivery address;
Reason for return/exchange (brief description);
Name, quantity, color/size of the item being returned/exchanged;
Clear photos: including the product appearance, details of the problem, packaging, and tag.
We will respond within 2 business days and provide the return address and instructions. (Processing time may be extended during peak periods or holidays.)
Application Deadline
You must submit a return or exchange request within 30 days of receipt (starting from the date of receipt). Requests submitted after 30 days will not be accepted. In special circumstances, please contact customer service.
Return Shipping and Shipping
a. Shipping Costs
If the issue is not a quality issue or the item is not the wrong item: The buyer is responsible for the return shipping. Please select a reliable courier and retain the waybill number for tracking purposes.
If the issue is a quality issue, wrong shipment, or missing item: After customer service confirms the issue, the shipping cost will be determined by both parties.
b. Return Method
Please ensure accurate and traceable package information to avoid lost or delayed returns.
Inspection and Refunds
Upon receipt of returned merchandise, we will conduct a rigorous inspection. Once we confirm that the merchandise meets return criteria, we will typically issue a refund to the original payment method within 7-10 business days.
If the item does not meet return criteria (e.g., if it has been used, is missing accessories, or is damaged), we reserve the right to refuse the refund and return the item or charge you a handling fee.
Exchange Instructions
a. Exchange Principles
Priority is given to items of the same style and price. If you require an exchange for size or color, please specify your desired specifications when requesting.
In Stock Handling: If the desired item is out of stock, we will promptly notify you and offer a refund or exchange for another style.
b. Shipping Fee Policy: The round-trip shipping fee for exchanges is the same as for returns: the buyer is responsible for the cost of non-quality issues; if quality issues are confirmed, the store will cover the cost. If the desired item is out of stock, we will promptly notify you and offer a refund or exchange for another style.
c. Shipping Fee Policy: The round-trip shipping fee for exchanges is the same as for returns: the buyer is responsible for the cost of non-quality issues; if quality issues are confirmed, the store will cover the cost.
Special Circumstances and Notes
Personalized, customized, or promotional items marked "Final Sale" that are clearly marked as non-returnable are not covered by this return policy.
International orders may be subject to customs and tax issues: Import duties or taxes are generally the responsibility of the buyer; whether duties or fees incurred on returns are refundable depends on the customs policies of the destination country. Evacush cannot guarantee this and does not cover any such costs.
To ensure a smooth refund, please ensure that the return package's delivery information is accurate and the package delivery is trackable.
Please ensure that the return package's delivery information is accurate and use a trackable courier service. It is recommended to retain the courier tracking number in case of any unusual circumstances.
Contact Us
For any returns, exchanges, or after-sales inquiries, please contact us at help@evacush.com.
We are committed to providing efficient, transparent, and reliable return and exchange services to ensure a secure shopping experience.